Hughes Supply - Kitchen, Bath, and Plumbing
Review Summary
Hughes Supply receives mixed reviews. Positive feedback highlights knowledgeable and helpful staff, a great selection, and good customer service, particularly mentioning Stephanie and Phyllis. Some customers appreciate the staff's ability to provide budget-friendly options and assistance with product knowledge. However, negative reviews cite dismissive and unhelpful service from Stephanie and Amanda, leading to lost business.

Reviews
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(43 reviews)
Cynthia Binkley
My husband and I are custom home builders and I often accompany our clients to many showrooms. Stephanie is my go to for all trends, customer service and helpful budget friendly ideas for the needs of our client. She listens and helps to keep customers from blowing budgets but still having a beautiful fixture that meets their needs. She is awesome to work with and glad she is part of our team.
Dustin Frye
The staff was incredibly welcoming and friendly. They have a great selection and know the products well. Would recommend for anyone looking to build or remold. Call and make an appointment first, though.
Martha Lineberger
Our first time using Hughes Supply. We had a wonderful experience working with Phyllis and highly recommend her and HS. She is not only knowledgeable with current trends but with the complete product up to install. We remodeled our master bath and love it.. Will definitely return for our kitchen remodel! Many thanks to Phyllis and HS!
Justin Barnes
Awesome staff! Extremely knowledgeable and helpful. They also have more parts in stock than anywhere else I have found. They had no problem taking the time to help me and explain everything i needed to know. Highly recommended!
Ann S
Unbelievably bad shopping experience with Stephanie. We are looking for a soaking tub for our bathroom, getting rid of the old one. We asked to see some ideas, and we were shown literally one tub that the sales woman allegedly had just put in her own home, yet couldnât tell us many details about it. She acted dismissive of us, and I had to ask to see any other tubs that come in the length we are looking for. She then showed us one more tub. She acted as if she had much more important things to do than sell us a tub. I know we arenât looking to outfit an entire new build or large development, but that shouldnât dictate how we are treated. I was so put off by the experience. We have taken our business elsewhere, and have told our contractor about the negative experience since he referred us there to begin with. I had hoped to support a local business, but Iâd rather order a tub online than support the rude behavior we were met with.
Andrea Zwilling
Contacted Hughes Supply because I needed a sink that would fit our granite cutout (builders put wrong sink in and replaced with sink that didnât fit cutout). Amanda didnât listen to What I needed so sent me options that werenât even close to the proper shape and then once we cleared that up, she sent 4 options that werenât even close to the proper measurements that I had sent her. She wasted both our times. I ended up going to Murrayâs supply and theyâre a great super helpful company!!!
Sean Bokhoven