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Hughes Supply - Kitchen, Bath, and Plumbing

📍 140 Cloverleaf Dr, Winston-Salem, NC 27103 📞 (336) 760-0715 🌐 Website
4.5 (43 reviews)
Closed ⋅ Opens 7 AM
Plumbing supply store
Bathroom supply store
Hardware store
Kitchen supply store
Pipe supplier
Pump supplier

Review Summary

Hughes Supply receives mixed reviews. Positive feedback highlights knowledgeable and helpful staff, a great selection, and good customer service, particularly mentioning Stephanie and Phyllis. Some customers appreciate the staff's ability to provide budget-friendly options and assistance with product knowledge. However, negative reviews cite dismissive and unhelpful service from Stephanie and Amanda, leading to lost business.

Hughes Supply - Kitchen, Bath, and Plumbing thumbnail

4.5

(43 reviews)

5 ★81%
4 ★7%
3 ★0%
2 ★0%
1 ★12%

Cynthia Binkley

My husband and I are custom home builders and I often accompany our clients to many showrooms. Stephanie is my go to for all trends, customer service and helpful budget friendly ideas for the needs of our client. She listens and helps to keep customers from blowing budgets but still having a beautiful fixture that meets their needs. She is awesome to work with and glad she is part of our team.

Dustin Frye

The staff was incredibly welcoming and friendly. They have a great selection and know the products well. Would recommend for anyone looking to build or remold. Call and make an appointment first, though.

Martha Lineberger

Our first time using Hughes Supply. We had a wonderful experience working with Phyllis and highly recommend her and HS. She is not only knowledgeable with current trends but with the complete product up to install. We remodeled our master bath and love it.. Will definitely return for our kitchen remodel! Many thanks to Phyllis and HS!

Justin Barnes

Awesome staff! Extremely knowledgeable and helpful. They also have more parts in stock than anywhere else I have found. They had no problem taking the time to help me and explain everything i needed to know. Highly recommended!

Ann S

Unbelievably bad shopping experience with Stephanie. We are looking for a soaking tub for our bathroom, getting rid of the old one. We asked to see some ideas, and we were shown literally one tub that the sales woman allegedly had just put in her own home, yet couldn’t tell us many details about it. She acted dismissive of us, and I had to ask to see any other tubs that come in the length we are looking for. She then showed us one more tub. She acted as if she had much more important things to do than sell us a tub. I know we aren’t looking to outfit an entire new build or large development, but that shouldn’t dictate how we are treated. I was so put off by the experience. We have taken our business elsewhere, and have told our contractor about the negative experience since he referred us there to begin with. I had hoped to support a local business, but I’d rather order a tub online than support the rude behavior we were met with.

Andrea Zwilling

Contacted Hughes Supply because I needed a sink that would fit our granite cutout (builders put wrong sink in and replaced with sink that didn’t fit cutout). Amanda didn’t listen to What I needed so sent me options that weren’t even close to the proper shape and then once we cleared that up, she sent 4 options that weren’t even close to the proper measurements that I had sent her. She wasted both our times. I ended up going to Murray’s supply and they’re a great super helpful company!!!

Sean Bokhoven